Safety at BIGSOUND

If you see something, say something

BIGSOUND Concert Care number, for support:
text or phone 0493 502 638. This number is only monitored throughout the BIGSOUND event.

If it's an EMERGENCY contact 000.

Music plays a part in bringing about real behavioural change within our community. 

We can all play a part in helping drive change. 

As part of event planning, and to adhere to zero-tolerance, we are enacting our Collective Responsibility. 

We believe it’s possible to set the ground rules of acceptable behaviour, empowering others to be proactive and offering greater access to support services and materials that will drive long-term social change. This includes emergency planning, risk minimisation, and fostering social trust. 

Through our Concert Care program at BIGSOUND we have introduced safer spaces, better systems, and increased awareness and education. 

Your safety and well-being are important to us. If you have observed or experienced inappropriate, abusive or illegal behaviours please text or contact 0493 502 638 or email If it is an EMERGENCY please contact 000. 

Our Collective Responsibility

Everyone should feel safe at BIGSOUND right? “Party Safe” is our #1 house rule, and anyone involved in harmful behaviour will face serious consequences.


Helplines and resources, including your rights and responsibilities.

Concert Care Crew and On-Ground Services

Our Concert Care Crew will be providing on-ground support and assistance to patrons, crew and artists during BIGSOUND. If you see them roaming and need support, reach out. On-ground Medics will be located at our BIGSOUND Safety Hub.

BIGSOUND Safety Prevention & Response Team (BSPRT)

The BSPRT will work to provide appropriate responses to critical issues as quickly and as systematically as possible and offer a process of judicious thinking and evaluation, providing assistance with BIGSOUND on-ground safety navigation and service coordination and resources.

Promoting Awareness and Education

An accessible approach to changing problematic societal behaviours and attitudes with messages and ways to seek support clearly displayed throughout all BIGSOUND venues, setting the minimum standards we expect to see.

Yutta Yutta-ba (House of First People)

Located at 368 Brunswick St, Fortitude Valley, Yutta Yutta-ba is a place for supporting, promoting, and celebrating First Nations music and culture – drop in for a cuppa and a yarn!

Safety and Compliance

All BIGSOUND contractors, employees, volunteers, and venues must comply with comprehensive guidelines and procedures for incident reporting, addressing excessive alcohol and drug consumption, promoting cultural safety and awareness, ensuring accessibility, and handling incidents of any kind.


Located at The Wickham in Fortitude Valley, will be providing a safer space for lesbian, gay, bisexual, trans and gender diverse, intersex, queer and questioning (LGBTQIA+) patrons throughout BIGSOUND.

Take a break and chill out at The LO-FI LANE

Need a little break from the hustle? Wander down Bakery Lane, where you’ll find calming beats and activities on offer to help you unwind.

#The BIGSOUND Safety Hub

Located in The Fortitude Music Hall, the BIGSOUND safety hub provides access to support services, dedicated safe spaces, and sensory spaces, where people can talk in a safe, supportive, and quiet environment.

BIGSOUND's hours of operation and access to The Safety Hub are:

Tuesday - Thursday: 9am-1am

During this time the following areas of operation apply:

QMusic’s Concert Care Crew, including Medics
Tuesday and Wednesday 3pm-1am
Thursday 3pm-3am

Yutta Yutta-ba (House of First People)
Tuesday and Wednesday - 10am – 6pm
Thursday - 10am- 5pm

QMusic's Concert Care Program is supported by our Safety Partners - MATE Program, Support Act, Dangerous Females and funding received from Queensland Government through Office for Women.