Terms and Conditions

Accepting Terms of Use

The use of this website is governed by these terms and our Privacy Policy. By entering and using this website, you accept and agree to comply with our Terms of Use. 

We reserve the right to change any or all of these terms and conditions, and/or add new terms and conditions at any time. When we do so, we will make a new copy of these Terms of Use available on our website. Your continued use of our website a will be deemed to constitute your acceptance of such changes.


These Terms and Conditions relate to BIGSOUND Conference tickets. The Conference ticket encompasses all events, conferences, workshops, artist showcases, concerts and parties held during BIGSOUND. BIGSOUND Conference tickets are sold by QMusic via the BIGSOUND website. 

These Terms and Conditions do not apply to BIGSOUND Showcase tickets. BIGSOUND Showcase tickets only provide access to artist showcases in the evening programme. BIGSOUND Showcase tickets are purchased through our ticketing partner Oztix. For further details on Oztix’s terms and conditions, click here: https://www.oztix.com.au/termsconditions/ 

All prices are in Australian dollars. BIGSOUND Conference and Showcase tickets do not incur GST. 

Terms and Conditions are below.

Member Rates

A discounted Member rate applies to members of QMusic, AAM, AIR, CBAA, MusicACT, MusicNSW, MusicSA, Music NT, Music Tasmania, Music Victoria, WAM, A2IM, IMNZ, MMF NZ.  

Membership of the above organisations entitles you to one discounted ticket per membership except where indicated below. 

The only membership categories that entitle you to more than one discounted ticket are: 

  • QMusic Business / Organisation membership - maximum FOUR tickets 

  • QMusic Band membership – maximum FOUR tickets 

You can obtain your QMusic membership HERE.

Student Rates

A discounted Student rate applies to students in tertiary education institutions. 

Important: BIGSOUND is a strictly 18+ event. Anyone purchasing a Student ticket must be 18 for the duration of BIGSOUND. 

Student IDs must be valid for the duration of the 2024 BIGSOUND event. 

Student IDs must be presented when collecting your ticket at the event. If you do not have an ID, you will not be able to collect a ticket. 

If your student ID is no longer valid at the time of the event, you will be required to pay an additional fee to claim your ticket. The fee will be the difference between the current ticket price and what you paid. 

All showcase venues are strictly 18+. 

Terms and Conditions

Obtaining a ticket to BIGSOUND and being admitted into a BIGSOUND event is subject to these Terms and Conditions. 


(a) “BIGSOUND” means the BIGSOUND 2023 Event which encompasses all events, conferences, workshops, artist showcases, concerts and parties organised, staged and conducted by the Organiser between 6 September 2024 and 9 September 2024.  

(b) “Event(s)” means any event that is part of BIGSOUND.  

(c) “Organiser” means Queensland Music Network Incorporated (“QMusic”) ABN 14 083 014 720.  

(d) “Patron(s)” means a Ticketholder who is in attendance at an Event.  

(e) “Ticketholder(s)” means the person who holds a ticket to BIGSOUND 2024 Conference. This ticket may also be referred to as a BIGSOUND Conference ticket or a BIGSOUND Delegate Pass. A Ticketholder includes a person who has purchased a ticket as well as those who have received a speaker ticket, a sponsored ticket, a media ticket or a complimentary ticket. 

(f) “Venue(s)” means the premises, venue or location of an Event.  

(g) “Venue Operator” means the owner, tenant or person, business or corporation that otherwise has exclusive possession of the Event Venue. 

Conditions of Entry

1. Entry to an Event: 

a) you acknowledge and agree that the Event is and is advertised as an 18+ event. 

b) all Events are prohibited to persons under the age of 18 years old.  

2. Ticketholders MUST show valid Photo ID at the Event entrance bearing the same name as those printed on their ticket.  

3. Ticketholders should carry valid Photo ID for entrance to Venues. 

4. Entry to an Event may be refused if Organiser’s deems the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from the Organiser or other authorised points of sale. 

5. Ticketholders acknowledge that: 

a) the Organiser does not have exclusive possession of the Event Venues and the Ticketholders must follow the directions of the Venue Operator, Organiser and Event staff;  

b) they will be required to use public areas to move between Events and Event Venues;  

c) the Organiser reserves the right to refuse or deny a Ticketholder entry into, or remove or evict a Ticketholder from, an Event where the Organiser or the Venue Operator has reasonable grounds to do so, including if the Ticketholder breaches these Terms and Conditions, is intoxicated, under the influence of illicit drugs, inappropriately attired, or adversely affecting the enjoyment of the Event by others.  

6. If Ticketholders arrive late to an Event, the Ticketholder may not be admitted until a suitable break in the Event. 

7. Ticketholders are not permitted to record any Event (audio or video) for any purposes without prior written approval from the Organiser. 

8. The Organiser reserves the right to prohibit Ticketholders from taking into the Event, or using, cameras or other photographic or recording equipment (including mobile phones, professional audio or video recording devices, and professional still cameras).  

9. Bags, containers and other personal items may be searched at the entry to Venues to check for any prohibited items, including glass, alcohol, weapons, umbrellas, selfie sticks, video cameras, and drones.  

10. If the Organiser considers that you may have prohibited items on your person the Organiser or security personnel may request you to submit to a search, which can only be conducted with your permission. However, if you do not consent to this search, you may be refused entry to the Event.  

11. Inappropriate behaviour such as physical and verbal abuse, derogatory or discriminatory language or behaviour, any type of harassment, racism and sexism, or anything else the Organiser considers inappropriate will not be tolerated at the Event. By attending the Event you agree to abide by our Collective Responsibility values. Patrons may be removed from a Venue if, in the opinion of the Organiser or Venue Operator, they behave or act in a threatening or inappropriate manner, including without limitation, any aggressive, riotous, abusive, offensive, racist, sexist or insulting actions towards other patrons, Event staff or any other persons at the Venue or the Event. Patrons are required to follow the reasonable directions of the Organiser, Venue Operator and Event staff at all times. If you are removed or banned from an Event or Venue because of inappropriate or disruptive behaviour, the Organiser reserves the right to revoke your ticket without a refund.  

12. Protest and political paraphernalia and banners are not permitted during an Event or at Venues. The Organiser reserves the right to remove any person in possession of or displaying these items (in the Organiser’s sole discretion), or any item which is deemed by the Organiser to be racist, vilifying, sexist and/or offensive.  

13. Patrons must not cause damage to, improperly use, or tamper with any Venue facility or Event infrastructure. Patrons must not remove or attempt to remove any item or object from Venues or the surrounding area.  

14. Each Patron accepts full liability and responsibility for any loss or damage caused in contravention of this clause or any other term of these Terms and Conditions, and indemnifies the Organiser and its related entities from and against all loss or damage (including legal costs) incurred or suffered by the Organiser and its related entities, however caused, in connection with the Patron’s breach of these Terms and Conditions.  


15. Entry to the Event and Venues is at the Ticketholder’s own risk.  

16. Activities such as moshing, crowd surfing, climbing and stage diving are strictly prohibited. Patrons engaging in these or other dangerous activities will be removed from the Venue. Ticketholders and Patrons accept all risk and liability for any injuries or damages caused by these or any activities and indemnify the Organiser and its related entities from and against all loss or damage (including legal costs) incurred or suffered by the Organiser and its related entities, however caused, in connection with a breach of this clause 14.  

17. The Organiser recommends that due to noise levels, earplugs should be used by Ticketholders.  

18. The Ticketholder acknowledges that offensive language may be used by some performers and artists.  

19. Subject to clause 18, to the maximum extent permitted by law, and to the extent any loss is not attributable to the Organiser’s negligence or recklessness, the Ticketholder acknowledges and agrees that the any liability of the Organiser (and its employees, contractors and agents) for any loss, cost, expense, injury, claim or damages suffered or sustained by any Ticketholder and/or Patron at any Venue or any Event is limited to an amount equal to the price of a Ticketholder’s ticket. Ticketholders acknowledge and agree that the Organiser limits its liability in respect of breach of any statutory guarantee under the Australian Consumer Law in the manner set out in sections 64A(1)(a) and 64A(2)(a) of the Australian Consumer Law.   

20. To the full extent permitted by law, and to the extent any claim is not attributable to the Organiser’s negligence or recklessness, Ticketholders waive all legal rights of action against and fully release the Organiser, its agents, employees and volunteers for all claims for compensation for loss, damage, injury or death howsoever arising out of or in relation a risk accepted by a Ticketholder, including in relation to the Ticketholder’s entry to and presence at any Venue and their attendance at any Event and their involvement in the Event. 

You have rights under the Australian Consumer Law which cannot be excluded by contract. Nothing in these Terms and Conditions is intended to limit your rights under the Australian Consumer Law.  


21. It is a condition of purchase that the Ticketholder consents to the Organiser collecting and retaining their personal information, including their name, contact details and additional information about Ticketholder identity including gender, age, and identity. The Organiser will hold your information as required by the Privacy Act 1988 (Cth) and will use the personal information provided for contacting you in relation to ticketing matters and Event information. The Organiser will not trade or sell your personal information but may use it to contact you about future events of the Organiser. We will collect and handle your personal information in accordance with our privacy policy contained at www.bigsound.org.au/privacy. 

22. Ticketholders details including name, organisation, provided website and social links can be viewed online in the Delegate Portal by other Ticketholders. If permission is given at time of registration, your email address will also be visible. 

23. Ticketholders acknowledge that the Organiser will be recording the Event. All Ticketholders unconditionally and irrevocably grant their consent for their name, voice, image, and likeness (Likeness) to be included or recorded in any official photography, filming & sound recording (Recording) by the Organiser and/or any of its authorised representatives and contractors, and grant the Organiser the right to use their Likeness for promotion of the Event, any future Events, and the Organiser’s business and services in perpetuity. Each Ticketholder also acknowledges and agrees they are not entitled to any payment for their Likeness appearing in any Recording, or in any promotional materials using all or part of a Recording. Each Ticketholder releases the Organiser from any loss or damage arising out of their Likeness appearing in a Recording, and the use and exploitation of any Recording or part of a Recording in which their Likeness appears. 

24. All Ticketholders agree that ownership of copyright and other intellectual property rights in photography, filming & sound recording or similar will vest in the Organiser on creation.  

Variations to performances or events 

25. The Organiser reserves the right to vary the Event program and/or to add, withdraw or substitute presenters, conference speakers and artists.  

System Errors 

26. While the Organiser takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. The Organiser may cancel an order made as a result of any such error, although in the case of a pricing error the Organiser will endeavour to contact you to give you the option of purchasing the ticket at the correct price. 

Customer Errors 

27. If the Organiser is required to reprocess a ticket transaction as a result of an error by the Ticketholder, the Organiser may charge the Ticketholder the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to the Organiser by a third party. 

Refunds, exchanges and replacements 

28. Event tickets are not transferrable.  

29. Refunds of Event tickets may be permitted on a case by case basis. Ticketholders must notify the organisers in writing no later than 4 August 2023. If a refund is agreed to, a 10% administration charge will be deducted from the refund amount. The Organiser does not offer refunds or exchanges as a result of a change in your personal circumstances. 

30. If the Event is cancelled, rescheduled or significantly relocated by the Organiser, all liability is limited to the amount for which the ticket was purchased. Proof of purchase may be required for any refund or exchange. You must apply for a refund within a reasonable time. Except as otherwise stated in these terms. Unless required by law (including the Australian Consumer Law), the Organiser will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.  

31. In the event of Government changes to COVID capacities and protocols, QMusic will follow all revised guidelines, and reserves the right to change ticketing processes accordingly. 

32. Lost or stolen tickets (including Delegate lanyards) will not be replaced. A new ticket will need to be purchased at the full rate for continued access to the Event. 

33. If you are removed from any Venue or any Event and/or denied entry to any Venue or any Event, you will not be entitled to any ticket refund in part or in full and/or compensation.  

34. Ticketholders acknowledge that there may be restricted capacities at some of the Events or Venues, and ticket purchase does not guarantee entry to these areas in such circumstances. Once it is determined by the Organiser or the Venue Operator (at their sole discretion) that the maximum capacity has been reached in these areas, there will be no further admissions. 

Resale of tickets & scalping 

35. Tickets may not be resold or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services without the Organiser’s prior written consent. If a ticket is sold or used in breach of this condition, the bearer of the ticket will be refused admission to the Event and Venues and the Organiser may take further legal action against any parties that have breached this condition. 

Force Majeure  

36. The Ticketholder acknowledges and agrees that the Organiser will not be liable for any failure or delay in the performance of its obligations to the extent such failure or delay is caused wholly or partly caused, directly or indirectly by a Force Majeure Event. A Force Majeure Event means any occurrence or omission outside the Organiser’s reasonable control, as a direct or indirect result of which the Organiser is prevented from or delayed in performing its obligations and includes: a physical natural disaster including fire, flood, lightning or earthquake; war or other state of armed hostilities (whether war is declared or not), insurrection, riot, civil commotion, act of public enemies, national emergency (whether in fact or in law) or declaration of martial law; epidemic or quarantine restriction; ionising radiation or contamination by radioactivity from any nuclear waste or from combustion of nuclear fuel; confiscation, nationalisation, requisition, expropriation, prohibition, embargo, restraint or damage to property by or under the order of any government agency; law taking effect after the date of this agreement; strike, lock-out, stoppage, labour dispute or shortage including industrial disputes that are specific to a party or the party's subcontractors. 

Collection and delivery of tickets and lanyards 

37. You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, the Organiser may change your delivery method to "venue collect" at its discretion.  

38. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the Event. 


39. Any provision or part provision of these Terms and Conditions which are or becomes illegal or unenforceable may be severed from this document and the remaining provisions or part provisions of these Terms and Conditions continue in force. 


40. The laws of Queensland, Australia govern these Terms and Conditions. 


41. Unless the context otherwise requires a word which denotes:  

a) the singular includes the plural and vice versa;  

b) any gender includes the other genders; and  

c) a person includes an individual, a body corporate and a government.  

42. Unless the context otherwise requires a reference to: 

a) any legislation includes any regulation or instrument made under it and where amended, re-enacted or replaced means that amended, re-enacted or replacement legislation;  

b) any other agreement or instrument where amended or replaced means that agreement or instrument as amended or replaced;  

c) a clause, schedule, annexure or exhibit is a reference to a clause of, annexure to, schedule to or exhibit to this agreement;  

d) a group of persons includes any one or more of them;  

e) any thing or amount is a reference to the whole and each part of it; and  

f) "$" or “dollars” are the lawful currency of Australia.