Tickets

Member rate applies to members of QMusic, AIR, AAM, ALMBC, IMNZ, WAM, MusicACT, MusicNSW, MusicSA, Music NT, Music Tasmania, Music Victoria, A2IM, CBAA, MMF NZ.

N.B. Reciprocal membership of the above organisations entitles you to one (1) discounted registration per membership except where indicated below.

Free membership organisations such as APRA AMCOS are not able to claim member prices.

The only membership categories that entitle you to more than one discounted delegate pass are:
QMusic Business / Organisation membership - maximum FOUR delegate passes
QMusic Band membership - maximum TWO delegate passes
You can obtain your QMusic Business / Organisation or Band membership at www.qmusic.com.au/membership

Please note, all prices are in Australian dollars and all tickets for BIGSOUND are GST Free.

To access these prices, proof of membership has to be provided as part of your booking. All delegate passes and showcase tickets are to be collected from the BIGSOUND registration desk during the event, and proof of membership or student passes must be shown upon collection.

In the event of Government changes to COVID capacities and protocols, QMusic will follow all revised guidelines, and reserves the right to change ticketing processes accordingly.

Please note that refund or exchange requested for non-COVID-19 related issues may not be possible, except in accordance with the Live Performance Australia Ticketing Code of Practice. BIGSOUND will only offer a full refund of a ticket or delegate pass if an event is canceled, rescheduled, or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). You must apply for a refund within a reasonable time. Except as otherwise stated in these terms, BIGSOUND does not offer refunds or exchanges as a result of a change in your personal circumstances.

You acknowledge and agree that tickets are not refundable if admission is refused due to not complying with entry and event policies.

For further information on your rights for refunds, please review the Live Performance Australia (LPA) ticketing code of practice.

Yes. To purchase a group of tickets in one transaction use the link below. If booking a group of 10 or more, please email the BIGSOUND ticketing manager at ticketing@qmusic.com.au.

BIGSOUND will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. BIGSOUND may charge a reasonable fee for the replacement of tickets.

If you have a valid Companion Card and over 18 years of age, you may be eligible for companion tickets to BIGSOUND. To discuss options around companion card tickets, please contact the BIGSOUND office on (07) 3257 0013. All passes and tickets are subject to availability at time of purchase.

Any tickets that are purchased via an unauthorised reseller are not valid tickets. If you buy a ticket from an unauthorised ticket seller you will be denied admission. Please ensure you take care when purchasing tickets and only purchase through the BIGSOUND website or Oztix. For more about purchasing form authorised sellers and your consumer rights, refer to the Australian Competition and Consumer Commission (ACCC).

There are no extra fees for booking or transaction on the BIGSOUND delegate passes. If purchasing a Festival pass (one or three night passes), a booking fee is advertised with the price on the Oztix website. There are no extra fees aligned to booking than what is advertised on the sellers website.

The transaction and booking fee factors in a variety of costs including ticket delivery costs, costs associated with taking, processing and fulfilling your ticket booking and the costs associated with the technology we use to provide you with our services.

The type of personal information held by BIGSOUND will depend upon an individual’s preferences when signing up. BIGSOUND complies with the Australian Privacy Principles contained in the Privacy Act 1988.

BIGSOUND does not offer gift vouchers. If you would like to purchase a ticket or delegate pass on behalf of someone else, please contact our office to discuss your options on +61 7 3257 0013 or info@qmusic.com.au.

“Queensland Music Network Inc” will appear on your credit card statement if purchasing a Delegate pass.

For all events that are still scheduled for the future, there is no need for you to do anything. If there are any changes to the event information, the seller (BIGSOUND or Oztix) will email the original ticket purchaser and update the event page as soon information is confirmed.

If your event has been canceled, the original ticket purchaser will receive an email with instructions on how to claim a refund. If your event has been postponed, the seller will be in contact to confirm if you would like to hold onto your tickets or receive a full refund. There is no need to contact the seller directly. If the event has a rescheduled date, details of the new event date will be emailed to the original ticket purchaser and updated on the event page as soon as they are confirmed.

If your event has not been canceled, but you can no longer attend, please refer to the above FAQs about reselling tickets and refunds. If you still have questions after receiving the above information, please contact the seller.

Oztix may offer a ticket resale facility for a specific event for Festival tickets. This will allow you to offer for sale your unwanted tickets or to buy unwanted tickets from other customers for such a specific event. Oztix reserves the right to charge a resale fee for facilitating such a sale.

Oztix will use its best endeavours to verify the validity of each ticket offered for sale but Oztix makes no guarantee that all tickets offered on the Oztix resale facility are valid. We advise you that as a buyer you should be aware of the risks. If your tickets purchased from the resale facility prove to be invalid Oztix's liability is limited to refunding you the resale facility charge.

If you would like to enquire about resales of delegate passes, please contact the BIGSOUND office to discuss your options on (07) 3257 0013 or info@qmusic.com.au.

For all events that are still scheduled for the future, there is no need for you to do anything. If there are any changes to the event information, the seller (BIGSOUND or Oztix) will email the original ticket purchaser and update the event page as soon information is confirmed.

If your event has been canceled, the original ticket purchaser will receive an email with instructions on how to claim a refund. If your event has been postponed, the seller will be in contact to confirm if you would like to hold onto your tickets or receive a full refund. There is no need to contact the seller directly. If the event has a rescheduled date, details of the new event date will be emailed to the original ticket purchaser and updated on the event page as soon as they are confirmed.

If your event has not been canceled, but you can no longer attend, please refer to the above FAQs about reselling tickets and refunds. If you still have questions after receiving the above information, please contact the seller.

Yes! BIGSOUND offers a special rate for group bookings of 8+.

This rate is the current member price ($479 to 31 July / $579 after 31 July).

Tickets will be pre invoiced and the delegate access is only available when tickets are fully PAID. If tickets are not paid within 14 days, the discount request will be cancelled.