Customer service is important to us. We want your online payments to be fast, friendly and, most importantly, secure. Our policy is to respect and protect the privacy and security of our members and contacts. This policy statement tells you how we safeguard online security. Our on-line payment facility is operated by QMusic.

Privacy Policy

QMusic is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with third parties except for third party agencies working directly on behalf of QMusic on QMusic activities. We use this information to identify your payment, to personalise your online payment experience with us and for promotion of QMusic on social media platforms and websites; that's all. QMusic uses cookies to allow you to login to your payment account, maintain a shopping cart and to purchase QMusic membership and services in your shopping cart.

Security Policy

When purchasing from QMusic your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break. If you have any questions regarding our privacy policy, please contact  ph: +61 7 3257 0013

Pricing Policy

QMusic in a non-profit organisation that relies on your membership and participation in our events and services to help fund the many measures we are taking to realise the potential of the Queensland music industry. Pricing for QMusic membership, events and services are carefully monitored by us to provide you with fees competitive to other music industry organisations. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2000. Any price changes will be updated on our websites.

Cancellation Policy

QMusic may refund the purchase price (minus an administration charge) of certain QMusic events and services (eg. BIGSOUND conference, Queensland Music Awards online entries and the Awards Night, MAPS and workshops), on a case by case basis, prior to the event. Refunds cannot be made after the event has occurred. If you have any questions regarding our cancellation policy, please contact  ph: +61 7 3257 0013.

Changes to These Policies

QMusic may amend this policy from time to time, and the amended policy will be published online.

Terms and Conditions

Our policy is to respect and protect the privacy of our members and contacts. This policy statement tells you how we collect information and how we use it.

QMusic Membership, Data Storage and Data Collection

The information provided through membership is used as part of our effort to keep members informed about upcoming events, special offers and QMusic activities. Unless otherwise requested, members will automatically receive regular information via email or post, outlining these activities. When you become a member, you understand and agree that this information may be selectively provided to relevant arts organisations that have information that may interest you. Other personal information collected by QMusic (through means including surveys, workshop feedback forms, and sign up sheets) will be stored by QMusic for internal and statistical use. If you indicate at the time of data collection, your information may be passed on to relevant arts organisations that have information that may interest you. If you indicate at the time of collection, you will also be added to QMusic email mailing lists.

General Enquiries

BIGSOUND is produced by QMusic
(Queensland Music Network Inc)
PO Box 878, Fortitude Valley Q 4006
(07) 3257 0013

Media Contacts and Publicists

SGC New Media Marketing
(07) 3123 5331
Note: Media Passes for the event will be available via application only. To be notified when applications open, contact


BIGSOUND’s unique mix of audiences and participants creates significant B2B and B2C opportunities. QMusic is committed to delivering high-value, bespoke partnership packages. Contact QMusic for more information on how you can align your brand with BIGSOUND.

Program Advertising

You have the opportunity to get your brand in front of BIGSOUND's entire conference audience, with space in the BIGSOUND official printed program, the conference bible. Contact