Delegate passes are 100% refundable up until Sunday 4 October 2020.
If you require a refund following that date due to COVID-19 related restrictions, please contact the QMusic office directly and the team will discuss your options.
If a pass holder is presenting with any COVID-19 related symptoms leading up to BIGSOUND or on the event days, they will be issued a refund for the days they missed. Ticket holders who require a refund due to COVID-19 symptoms must notify the QMusic office by Saturday 24 October 2020 by emailing email@example.com.
Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), BIGSOUND will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.